Where is your Sydney store, and what are the trading hours?

Our Sydney store is located at:

42 Wattle Street
Surry Hills, NSW 2010
Australia

Our trading hours are:

Monday–Friday: 8:00 AM–8:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM

Please note that opening hours may vary on public holidays.

Are all shoe styles and sizes available at your Sydney store?

Our Sydney store carries a wide selection of Prestige shoes and sizes. However, availability can vary, so we recommend contacting our Customer Care Team before visiting if you are looking for a particular style, size, or height option.

Do you have more bargains in-store?

Yes, selected discounted and clearance styles may be available at our Sydney location. Please note that clearance items priced under $100 are non-refundable and cannot be exchanged.

What payment methods are accepted at your Sydney store?

We accept all major credit cards, debit cards, and cash in Australian dollars.

What is your return policy for in-store purchases?

You can return an in-store purchase within 30 days for a full refund, provided the shoes are unworn, in their original packaging, and in brand-new condition without creases, marks, or other signs of wear. Clearance items priced under $100 are non-refundable and cannot be exchanged.

Can I call the Sydney store directly?

You can contact our Customer Care Team on +61 2 9847 3156. Our team will be happy to assist you and contact the Sydney store when necessary.

Do I earn reward points for in-store purchases?

Yes. Simply provide your name and email address to our Sydney team at checkout, and the applicable points will be added to your account.

Will my in-store purchases contribute to my VIP status?

Yes. Provide your name and email address at checkout, and your eligible in-store purchases will count towards your Prestige VIP tier.

Can I use an online coupon code in-store?

Yes, eligible online coupon codes can also be used in-store. Show the code to our Sydney team at checkout, and they will apply it to your purchase.

If I buy in-store, can I post the shoes back for a refund or exchange?

Unfortunately, purchases made in-store cannot be returned or exchanged by post. You will need to visit our Sydney store so our team can process the return or exchange.

I bought online. Can I exchange or return my order in-store?

Online purchases can be exchanged or returned in-store within 30 days, provided the shoes are unworn, in their original packaging, and in brand-new condition without creases or marks. Clearance items priced under $100 cannot be returned.

Please note that refunds for online purchases cannot be processed immediately in-store. Once approved, the refund will be returned to your original payment method within three business days.

Why are your opening hours limited?

We are currently trialling these opening hours and may adjust them based on demand. If we receive enough requests, we will consider extending them. Customer feedback is always welcome.