FAQ
Orders & delivery
We accept cancellations that are initiated within 6 hours of ordering. If orders have already been fulfilled at any point, we are unable to process a cancellation.
Once items are in-transit, you will have to wait for your order to be delivered and return the item once it has been received.
If you ordered the wrong size, or design - please reach out to us HERE
We can not reverse fulfilment once our shipping team have dealt with your order, so if you fail to email our support team in-time, we may not be able to change it for you.
If your package was returned due to an "incomplete address" - you will be charged a re-delivery fee to re-route the package back to your correct location.
If you want to exchange the item you have received, you will have to return the product to our closest warehouse location.
Depending on the cirucmstance, you may not have to pay for the product again, but you will be responsible for your own return costs and are subject to a re-delivery fee.
You should recieve a confirmation email immediately after purchase. Please wait five minutes in case there have been server-side deliverability issues.
Please check your junk folder too. It could be that you have entered your email incorrectly, so just get in touch to double-check and we can change your details accordingly. Contact Us
You should recieve your tracking information as soon as your order has been fulfilled. Orders are fulfilled within 24-48 hours (Monday-Friday). If you have recieved previous emails from us, then your email isn't the problem - so get in touch with us HERE for further assistance. If you haven't received any emails from us at all, you should also get in touch to double-check your details are correct.
Returns & Exchanges
Yes, thanks to our 30-day money-back guarantee you can return your item within 30 days of receiving it. Items must be in original condition and unworn. Please contact our support team at info@wearprestige.com or use the contact form on our website to initiate the return.
Return shipping costs are the responsibility of the customer and depend on the courier and country you're returning from.
Yes! You can request an exchange for a different size or color. Return costs will still apply. For more information about our return & refund policy please click HERE.
Product & Stock
Please reach out to us HERE to arrange an exchange or return.
Unfortunately not yet! But we are constantly working to make our range better.With enough similiar feedback, we always release new products that accommodate our community needs.Please submit your feedback HERE
Prestige shoes are vegan-friendly, excluding designs from our boot range.The formal collection currently does not include vegan options due to our focus on traditional craftsmanship and materials that meet our stringent durability and aesthetic standards.
We are actively exploring high-quality, sustainable vegan materials and hope to expand our offerings in the future.
Our collection is crafted from a variety of high-grade materials, including durable leather, plush suede, and advanced synthetic fabrics (chosen for their exceptional quality and performance).For detailed information on each shoe's construction, we encourage you to explore the product descriptions on our website.
General queries
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Google pay, Apple pay, Shop pay and other secure international payment methods.
Yes, you can cancel your order within 6 hours after placing it. Please contact our support team as soon as possible. contact us.
Need More Help?
You can reach us via email at info@wearprestige.com or by filling in the contact form on our website. We typically respond within 48 hours.